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My hair is really dry and damaged from coloring and Devacurl's One Conditioner does absolutely nothing for it. Received a reply that my return kit should arrive 2-4 weeks from when I called. She was soft-spoken but direct, helpful yet never judgmental, obviously a whiz at putting together the many facets it takes for the look I desired (her repertoire for just the right drops of hair color/highlights/glazes/gray resist sprays, etc. I did receive the refund on March 3rd. Deva curl B'LEAVE-IN IS NOT ACCEPTABLE. I have super thick, coarse, and curly hair - this moisturizer has too much protein in it, or something. I personally, leave it in over night: I wash my hair, put this in, put my hair in a bun, put a microfiber towel over my pillow, and wash out in the morning. I felt so bad for this rep as she was likely employed by a subcontractor and had no fault in this process. I had attempted for many consecutive years to grow out the abundance of layers and, at age 50, finally succeeded in growing it all out to one length, keeping some fringe for bangs. EVENTUALLY after chasing them, and lots of devacurl ignoring me the supervisor Jacob decided to have another one sent out to a friend in Canada. It was Amazing. Don't be fooled. This mask was perfect for detangling my long and fine curls in the shower, decreasing the amount of time it usually takes in half and I barely had any breakage or loss of hair in the brush. A++++++++++++++++++++++, A zillion stars******************************* You have been blessed with magic fingers and intuition, girl! Fast forward, its now October 9th and i have yet to recive my refund. DEVACURL Melt Into Moisture Matcha Butter Conditioning Mask (Travel... DEVACURL Melt Into Moisture Matcha Butter Conditioning Mask (Travel Size). The customer care agents even tell you things, and then later when you call back to confirm what they've said to another agent or even the supervisor they tell you sorry but they can't follow through on it. I received package and returned by next day. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. About the brand: The DevaCurl product line came after the conception of the DevaChan salons. I'd get a refund for one order as it was returned to customs and could not get delivered, 2. that i'll get an email confirming this and 3. that the supervisor himself would contact me to tell me WHERE THE HAIRDRYER HE WAS SHIPPING OUT WOULD BE DELIVERED as we waited weeks to receive it. It never arrived and the confirmation email both of them said they'd send me so I'd have proof of the chat was never sent. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Just think I gave these to my young daughter for her curls, she also experienced major hair loss and itchy scalp. I had a bad feeling with the accusations and poor service so far that I told her I didn't want it and I would return it as soon as it arrived. This is my place to go. Aside from the product, thier customer service sucks! I emailed them. it all out when I'm in a "Cher" mood. I have 2C curly/wavy hair. This is the best deep conditioner I've used yet! I thought this will be a way for me to begin caring better for my hair. However, this product is a winner any day!! I am a practical person by nature and had sported the same layered Farrah Fawcett hair style since the age of 14. Ok, well here goes. Look at the facebook messages of complaints, how they respond. DevaCurl Low Poo: rated 3 out of 5 on MakeupAlley. This is wild.5/4 update: I did finally receive the return kit, which was a number of plastic Ziploc bags to put bottles in, a form to fill out (again with exact descriptions of items being returned), and a shipping label. Now to see they've done this so I can't communicate I'm really just shocked. My baby-fine, low porosity, 2c-3a hair LOVES it so much, it is my very favorite hair mask and believe me when I tell you I've tried them all! i when there with low expectation as I was afraid after my last experience. Without any contact to this company, i suddenly discovered an amount was drawn from my account.This is a scam company!! I took a chance and called her and she returned my call and interviewed me over the telephone. they showed me how to care for my hair. Is this 2020 or 1970?) I replied and let them know to not bother with answering me because I no longer needed it and returning. I love doing these videos because I had a problem finding out what mask worked well for my hair. It's so frizzy and my curl definition is lost. Rep said I will get a return box in 7-10 days and refund will be processed 2-4 weeks after return. Reviewed in the United States on October 4, 2018, Reviewed in the United States on December 9, 2019. Update: After numerous follow up phone calls, I was told today that my refund is in the final stage and in the next week to week and a half, a CHECK should be coming in the mail. Find helpful customer reviews and review ratings for DEVACURL Melt Into Moisture Matcha Butter Conditioning Mask (Travel Size) at Just want to warn other ladies/guys.. Truly the best....... hands-down. A week later, I followed up and received the same email reply that someone would get back to me in 72 hours. With age (and spine surgery) had come a few grays and my hair had grown a darker brown from its original medium brown with natural reddish highlights. most importantly they did not warn me of their decision. Top subscription boxes – right to your door. From my first appointment with her, I could feel how passionate and educated she was about all things hair and the satisfaction she got out of bringing her clients the ultimate in joy-filled satisfying hair experiences. I have had a lot of orders from devacurl, I used to like the products. No Joke. If products were proven to be 100% safe and effective tomorrow, I would still never buy again due to this ridiculous process. it looked like it was covered in bits of fluffy cotton. That continues today. I asked about this via email but it wasn't acknowledged.) Love them! they recommended Beleza Natural located in 125 and 8 avenue. I bought a kit from the Devacurl website to try out the products in January 2020. There's a problem loading this menu right now. I also noticed my hair was thinning, I have a lot of hair. Find a variety. (I understand COVID-19 may create delays but am shook by the check situation. I wasn't supposed to use it in the UK which I'll admit was my fault, but I did email them telling them I had issues with it before I used it in the UK so therefore it was sent faulty. These are my favorite curly hair care products. It smells amazing and makes my hair so soft and tangle-free, without being oily or weighed down. Didn't bother to respond back after reaching out thrice. with discuss in his look and sat me down and look at my hair. Tomorrow it will be 4 weeks since then and I have not heard anything from Devacurl or received a refund yet. When I got to the salon 15 minutes early, I was told he will see me at my schedule appointment\, I say okay and sat down to wait. Horrible itchy scalp and major hair loss after using these products for over 3 years. Ive contacted corporate 2 times and Ive gotten 2 different response on their return policy. I looked them up and apparently they "specialize in collecting and disposing regulated substances, such as medical waste and sharps, pharmaceuticals, hazardous waste, and providing services for recalled and expired goods. "Summary: this was the longest & least efficient return and refund process I've ever experienced for any product from any company of any size/budget. The customer care agents even tell you things, and then later when you call back to confirm what they've said to another agent or even the supervisor they tell you sorry but they can't follow through on it.

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